Terms & Conditions

All bookings are subject to availability, confirmation by Safari Sutra, and the terms and conditions of third-party providers. You agree to:

• Provide accurate, complete, and up-to-date information, including full names, passport details, contact information, and travel preferences, as required during booking.
• Pay all applicable fees, taxes, surcharges, and charges in full at the time of booking or as specified. Payments are non-transferable and must be made in the currency indicated.
• Use only accepted payment methods, processed through PCI DSS-compliant third-party payment gateways to ensure secure transactions.

Safari Sutra acts as a booking agent for third-party providers and is not responsible for the fulfillment of services by these providers. All bookings are subject to the specific terms and conditions of third-party providers, which may impose additional restrictions or fees. We reserve the right to reject any booking at our sole discretion.

Safari Sutra enforces strict cancellation, refund, and modification policies to ensure operational efficiency. All bookings are subject to the following general terms and the specific conditions of third-party providers:

• Cancellation Requests: Cancellations must be submitted in writing to hello@thesafarisutra.com. A cancellation is effective only upon our written confirmation of receipt.
• Cancellation Fees: Most bookings require a non-refundable deposit (typically 10–50% of the booking cost). Additional cancellation fees may apply, ranging from 25% to 100% of the booking cost, depending on the service, provider terms, and timing of cancellation. Exact fees will be communicated at booking.
• Non-Refundable Bookings: Promotional fares, special offers, or certain holiday packages are non-refundable and non-modifiable, as indicated during booking.
• Refunds: Eligible refunds, if any, will be processed within 30 days, less any non-refundable deposits or fees imposed by Safari Sutra or third-party providers. Refunds are subject to third-party provider policies, which may prohibit refunds.
• Modifications: Changes to bookings (e.g., dates, destinations, traveler names) are subject to availability, third-party conditions, and may incur additional fees or fare differences.
• No-Show Policy: Failure to check in or utilize booked services without prior cancellation results in forfeiture of the full booking amount, with no eligibility for refunds.

We strongly recommend purchasing travel insurance to cover cancellations, modifications, or disruptions beyond our control. You acknowledge that third-party provider conditions may impose stricter cancellation or modification policies, which take precedence over Safari Sutra's terms where applicable.

Safari Sutra acts solely as a booking agent for third-party service providers (e.g., airlines, hotels, tour operators, car rental companies). All bookings are subject to the terms and conditions of these providers, which may include additional fees, restrictions, or cancellation policies. Safari Sutra is not liable for:

• Delays, cancellations, overbookings, or disruptions caused by third-party providers.
• Loss, injury, damage, or inconvenience resulting from third-party services or unforeseen events, including natural disasters, political unrest, pandemics, or weather conditions.
• Changes to itineraries, schedules, or services imposed by third-party providers.

Use of third-party services is at your sole risk, and you agree to review and comply with their terms and conditions. Safari Sutra disclaims any implied warranties beyond the jurisdiction of Mumbai, India.

You are responsible for:

• Providing accurate and valid travel documentation, including passports, visas, and health certificates, as required by your destination.
• Complying with all applicable travel regulations, including immigration, customs, and health requirements.
• Ensuring adequate travel insurance to cover cancellations, medical emergencies, or other incidents.
• Adhering to the policies and conduct requirements of third-party providers during travel.

Failure to meet these responsibilities may result in denied boarding, additional costs, or cancellation of services, for which Safari Sutra is not liable.

All content on our website, including text, images, logos, graphics, and branding, is the property of Safari Sutra Holidays Private Limited or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without prior written consent, except for personal, non-commercial use related to your bookings.

You agree not to:

• Make fraudulent bookings or provide false or misleading information.
• Use our website or services for unlawful purposes or to harm others.
• Attempt to access, modify, or disrupt our systems, including through hacking, malware, or unauthorized access.
• Engage in any activity that interferes with the operation of our website, mobile applications, or services.

Violation of these terms may result in immediate termination of your access to our services, forfeiture of bookings, and potential legal action.