Privacy Policy

You are not required to provide personal information when browsing our website or mobile app unless you choose to make a purchase, register as a member, or sign up for services such as email newsletters. Below, we outline the types of personal information we collect and their uses:

1.1 Making a Purchase

To purchase travel or related services (e.g., flights, hotels, holiday packages) through our website or app, you must provide certain personal information, including:

• Your full name, telephone number, email address, and billing address.
• Payment instrument details, such as credit/debit card number and expiration date.
• Names and details of travelers (if not you), including passport details and travel preferences (e.g., frequent flyer numbers, dietary requirements).

We use this information to process, fulfill, and confirm your reservations and transactions, and to keep you informed of each transaction's status. If you make a reservation for other travelers, you confirm and represent that each traveler has consented to you disclosing their personal information to us.

1.2 Member Registration

If you choose to become a registered member of our website or app, you must provide:

• Your name, address, telephone number, and email address.
• A unique login name, password, password validation, and password hint.

We collect this information to:

• Verify your identity and complete reservations for holidays, flights, hotels, or other services.
• Contact you for customer service purposes, if necessary.
• Customize our website or app content to meet your needs.
• Make improvements to our services and user experience.
• Confirm your registration and each reservation you make.

As a registered member, you may choose to complete an online profile with additional information, such as travel preferences, frequent traveler numbers, credit card billing information, or preferred delivery address for travel documents. This information helps us streamline your booking process by reducing repetitive data entry.

Our mobile app does not publicly disclose any personal or sensitive data related to financial activities, payment details, or government identification numbers. We may request the following permissions:

• Camera and Microphone (iOS only): Required to allow you to take photos or videos and send them to our customer support team via chat for assistance with travel-related issues.
• GPS Location (Android and iOS): Used to suggest nearby attractions, accommodations, or services based on your location.

These permissions are used solely to enhance your experience and are not shared with third parties except as necessary for service fulfillment.

We value your feedback and may conduct voluntary online surveys. Participation is optional, and survey data is typically aggregated and anonymized to improve our website, app, and services, or to develop appealing content, features, and promotions. Participants remain anonymous unless otherwise stated in the survey.

We occasionally sponsor promotions or sweepstakes to offer members opportunities to win travel-related prizes. Information collected, such as contact details or survey responses, is used to notify winners and improve our services. Participation is voluntary, and data is not shared with third parties except as necessary for prize fulfillment.

We automatically log anonymous session data about your device's connection to the internet, such as IP address, operating system, browser type, and user activities on our website or app. This data helps us analyze user behavior (e.g., pages visited, time spent, click patterns), diagnose server issues, and improve our systems. Session data does not identify you personally but may indicate your Internet Service Provider (ISP) or approximate geographic location.

We use cookies, small data files stored on your device, to enhance your experience on our website and app. Cookies do not collect personally identifiable information (PII) such as your name or address, nor can they run programs, plant viruses, or harvest personal data. Our use of cookies is similar to reputable travel and online platforms. We use cookies to:

• Allow you to log in without re-entering your username each time (only your password is required).
• Personalize your experience by displaying relevant content or advertisements.
• Send you tailored emails about destinations or fare sales (if you have not opted out).
• Track the effectiveness of advertisements on our site without collecting PII.

Third-party advertising partners may also place cookies to provide travel-related ads based on aggregated, anonymous data from your visits to our site and others. No PII is collected or shared in this process. You can manage cookie preferences through your browser settings or our cookie consent tool. Blocking our cookies may limit certain features or prevent you from making purchases on our site. We support your right to control cookies and recommend allowing cookies from trusted sites like Safari Sutra for the best experience.

To fulfill your travel arrangements, we must share certain personal information with third-party providers, such as airlines, hotels, car rental agencies, or tour operators. This sharing is limited to what is necessary for booking and service fulfillment. We do not sell or rent your personal information to third parties. We may use non-personally identifiable, aggregated data to:

• Perform statistical analysis to improve our services.
• Share anonymous statistics with suppliers, advertisers, or partners (e.g., number of clicks on their links).

We may engage trusted third parties for specific projects, such as market research or contest processing, under strict confidentiality agreements. These parties use your information solely for the project and are prohibited from other uses. Under GDPR and CCPA, data sharing is based on contractual necessity, legitimate interests, or your explicit consent.

As a member or promotion participant, you may receive occasional emails or SMS updates about fare sales, special offers, travel inspirations, or new services, in compliance with Telecom Regulation Authority of India (TRAI) guidelines. These communications are transactional or promotional, as authorized by you. To opt out:

• Click the "unsubscribe" link in any email.
• Log in to your account on www.thesafarisutra.com and update preferences under the "Settings" section.
• Email hello@thesafarisutra.com to request removal from promotional communications.

We reserve the right to limit membership to users who accept transactional emails for booking confirmations and customer service purposes.

We implement strict security measures to protect your personal information, including:

• SSL Encryption: All personal information, including payment details, is transmitted using Secure Socket Layer (SSL) encryption to prevent unauthorized access.
• PCI DSS Compliance: Payments are processed through third-party gateways that adhere to Payment Card Industry Data Security Standards (PCI DSS).
• Secure Servers: Data is stored on secure servers with restricted access.
• Regular Audits: We conduct periodic security audits to ensure compliance with industry standards.

In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours, as required by GDPR and other applicable laws.

Under GDPR, CCPA, and other applicable laws, you have the following rights:

• Access: Request a copy of your personal data.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Restriction: Request restrictions on how we process your data.
• Portability: Request your data in a structured, machine-readable format.
• Opt-Out: Opt out of marketing communications or data sales (under CCPA).

To exercise these rights, contact us at hello@thesafarisutra.com. We will respond within 30 days, as required by law.

Our website and app may contain links to third-party websites. Safari Sutra is not responsible for the privacy practices of these sites, which may differ significantly from ours. We encourage you to read their privacy policies before sharing personal information.

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., up to 7 years for tax and accounting purposes). After this period, data is securely deleted or anonymized.

We may disclose your personal information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, properties, or safety, or to prevent harm to others. In the event of a merger or acquisition of Safari Sutra, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.